Writing
Essays on product craft. What I have learned building and leading product, written down so it is useful to someone else.
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Write it down before you say it
One rule cut our meeting times in half: write the idea down before the meeting, then talk.
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Find the wedge, then narrow it again
We thought we were building spend, access, and IT. Customers told us we were building one screen.
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Teach your team to think in outcomes
Read any goal and ask 'so what?' If nothing changes when you hit it, it was a task, not a goal.